Field service automation has opened the door to tools and processes that improve efficiency and customer service. The new systems have driven changes in the way field resources are managed. Curiously though, the focus is still on the back office rather than the field service management tools that technicians need to get the job done correctly and efficiently. This prevents the true gains of an effective system from being realized.
This article explores 3 ways field service providers can ensure effective field force automation.
Can complex line-of-business Apps be developed in-house by a company’s IT department or your friendly systems integrator? The answer is of course yes, but this is asking the wrong question. The right question is “Why would you want them to?”
In this article Retriever’s CEO Mary Brittain-White looks at the common issues companies face with in-house bespoke line-of-business app development.
Retriever’s CEO Mary Brittain-White recalls the moment when it occurred to her, that the process of selecting a mobility vendor, implementing a solution and then delivering to the field a solution every day, correlates directly to the courtship, wedding and then daily grind of a long term marriage.
Explore each of the phases and learn the key success factors throughout the process.
Analyst firm Ovum have authored a case study exploring how Elster, a German manufacturer that provides gas, electricity, and water meters to customers in more than 130 countries, utilized a Retriever’s solution to better manage its smart gas meters across Italy.
The guys over at the Enterprisers Project asked IT leaders (including Retriever’s CTO) to share their thoughts on the worst habits in IT, and they came up with this list. Is your IT organization guilty of any of the below?