Field service automation has opened the door to tools and processes that improve efficiency and customer service. The new systems have driven changes in the way field resources are managed. Curiously though, the focus is still on the back office rather than the field service management tools that technicians need to get the job done correctly and efficiently. This prevents the true gains of an effective system from being realized.
This article explores 3 ways field service providers can ensure effective field force automation.
Can complex line-of-business Apps be developed in-house by a company’s IT department or your friendly systems integrator? The answer is of course yes, but this is asking the wrong question. The right question is “Why would you want them to?”
In this article Retriever’s CEO Mary Brittain-White looks at the common issues companies face with in-house bespoke line-of-business app development.
Retriever’s CEO Mary Brittain-White recalls the moment when it occurred to her, that the process of selecting a mobility vendor, implementing a solution and then delivering to the field a solution every day, correlates directly to the courtship, wedding and then daily grind of a long term marriage.
Explore each of the phases and learn the key success factors throughout the process.
Mobile technology has advanced significantly over the past decade. The speed with which the consumer smartphone and tablet market has grown far outstrips the pace of change in enterprise mobility, particularly mobile asset management. A couple of years ago, field engineers were using intuitive apps on touchscreen handsets in their personal lives, but when they went to work to perform work tasks in the field they had to switch their smartphones off and revert to clunky ruggedized laptops running poorly designed software. Smart handset adoption in the enterprise is now catching up with consumer markets, laying a foundation for more flexible apps to support field operations. By giving employees secure and reliable access to mobile apps that help them perform key asset management tasks, wherever they are, businesses can significantly improve engagement, efficiency and productivity.
This revolution in mobile apps for asset management comes at a time when the assets themselves are undergoing a revolution of their own. Many enterprises with assets that have to be monitored, tracked, or measured are investigating how to deploy Internet of Things (IoT) technology across their asset bases to improve operational efficiency and customer service. However, connected assets require a different approach to asset…. READ MORE
The guys over at the Enterprisers Project asked IT leaders (including Retriever’s CTO) to share their thoughts on the worst habits in IT, and they came up with this list. Is your IT organization guilty of any of the below?