June 20, 2017
By Damien Moriarty
No matter the industry, ensuring all employees are safe when on the job is essential. Not only is it a part of a natural concern for human well-being and the efficient day-to-day workflow, but it also enables companies to meet mandatory compliance regulations and control costs associated with injuries. While most companies have taken the necessary measures to keep their workers safe, there is always more that can be done. In current technology driven culture, companies have started to adopt mobile strategies to mitigate work related risks. With the mobile solutions and strategies readily available, there are several steps that can be taken.
Monitoring Lone Workers in Dangerous Environments
While employers will often avoid sending field workers to a job alone in a dangerous environment, in certain cases it’s inevitable. According to the Electrical Safety Foundation International (ESFI), for example, electrical-related incidents are the number one cause of fatalities in the utility industry. A two-man crew may still be required for high-voltage network or high-risk low-voltage jobs, but even simple jobs carry a risk of electrocution. If a tech is alone at a site that might have an electrical issue, a GPS-enabled device…. READ MORE
Clint Eastwood’s classic spaghetti western was released in 1966; its movie theme is rated as one of the most memorable, but it is its name: “The Good, The Bad and The Ugly” that seems to be an ideal description of the dilemma facing both, asset owners and service providers in today’s field service market.
To explain, if your company is a utility or a commercial asset owner ( e.g cable company) and you have replaced your own field techs with an outsourced model of a sub-contractor/service provider company, then who should be supplying the technology for the field technician scheduling and work order completion?
In looking at this question, I have divided the issue into three pieces: The Good is about strategy as options are still open, The Bad are the IT changes driven by any strategy choice, and The Ugly is the likely market change in the mid-term that may make your strategy decision redundant.
One of the best Gartner papers in recent history is Jim Robinson’s March 2017 paper on successful field service buyers. Specifically, it highlights that companies are motivated to purchase new Field Service solutions mostly…. READ MORE
June 20th 2017 – Retriever Communications announce a program of works with University of Technology Sydney (UTS)
RETRIEVER COMMUNICATIONS COMMISIONS NEW STUDY WITH UTS TO EXAMINE USE OF INNOVATIVE TECHNOLOGY IN FIELD SERVICES
Study will observe real-world mobile applications using emerging technology in industrial and logistical settings
SYDNEY – June 20, 2017 – Retriever Communications, a global provider of mobile automation solutions for enterprises in the industrial space, announced today that it has sponsored a program of work over the next two years with the University of Technology Sydney (UTS) to gain deeper insights into the actions and preferences of field technicians when working with emerging technologies. The study will rely heavily on real-world observations and in-depth interviews to assess the use of innovative technology and its effectiveness and efficiency in a natural workflow.
Over the course of the next 24 months, the researchers will work with industrial and manufacturing companies to examine technology use in two key areas:
User experience: the fundamental research question is whether new technologies improve field user productivity, or are they immature and an encumbrance? For example, what is the impact of using voice technology as a replacement for data capture within specific points of a jobs workflow and how does augmented reality assist in problem resolution? Industrial Internet of…. READ MORE