Designing for Technicians Working in the Field: Usability Heuristics for Mobile App Design
Article by Andrew Johnston (researcher and interaction designer at the University of Technology Sydney).
Mobile applications are frequently used by technicians and logistics personnel to access documentation and communicate and log information about the work they do in the field.
Currently, however, there are no context-specific usability heuristics for use by designers who are building mobile applications for this sector. By conducting contextual inquiries with technicians and logistics personnel who use mobile applications for their day-to-day work, we identified specific usability issues affecting the use of these applications.