How Elster addressed connected asset management with Retriever mobile workforce management

Mobile technology has advanced significantly over the past decade. The speed with which the consumer smartphone and tablet market has grown far outstrips the pace of change in enterprise mobility, particularly mobile asset management. A couple of years ago, field engineers were using intuitive apps on touchscreen handsets in their personal lives, but when they went to work to perform work tasks in the field they had to switch their smartphones off and revert to clunky ruggedized laptops running poorly designed software. Smart handset adoption in the enterprise is now catching up with consumer markets, laying a foundation for more flexible apps to support field operations. By giving employees secure and reliable access to mobile apps that help them perform key asset management tasks, wherever they are, businesses can significantly improve engagement, efficiency and productivity.

This revolution in mobile apps for asset management comes at a time when the assets themselves are undergoing a revolution of their own. Many enterprises with assets that have to be monitored, tracked, or measured are investigating how to deploy Internet of Things (IoT) technology across their asset bases to improve operational efficiency and customer service. However, connected assets require a different approach to asset management. Asset management apps have to include specific workflows to test, maintain, or replace an asset’s communication module. In most instances this requires direct communication between the field worker’s handset, the connected asset, and back-end systems. Few “connected asset management” apps currently exist.

Analyst firm Ovum have authored a case study exploring how Elster, a German manufacturer that provides gas, electricity, and water meters to customers in more than 130 countries, utilized a Retriever’s mobile workforce management solution to better manage its smart gas meters across Italy.

Click here to access the full enterprise case study >>

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