How Elster addressed connected asset management with Retriever mobile workforce management
This revolution in mobile apps for asset management comes at a time when the assets themselves are undergoing a revolution of their own. Many enterprises with assets that have to be monitored, tracked, or measured are investigating how to deploy Internet of Things (IoT) technology across their asset bases to improve operational efficiency and customer service. However, connected assets require a different approach to asset management. Asset management apps have to include specific workflows to test, maintain, or replace an asset’s communication module. In most instances this requires direct communication between the field worker’s handset, the connected asset, and back-end systems. Few “connected asset management” apps currently exist.
Analyst firm Ovum have authored a case study exploring how Elster, a German manufacturer that provides gas, electricity, and water meters to customers in more than 130 countries, utilized a Retriever’s mobile workforce management solution to better manage its smart gas meters across Italy.