Here’s Why Field Service Technicians Are Your New Brand Ambassadors

forum su autopzioni binarie Remember when our idea of customer service was one touch point, a call center which allowed for limited customer interactions?

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binära optioner mobil Fast forward to today, and what used to be thought of as customer service is now just a piece of the overall customer experience. Technology adoption at service-oriented retailers such as Amazon, are driving expectations across the board and shaking things up in the field service industry.

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classifica siti trading Positive customer experience has become a competitive differentiator for service-related industries. From cable and utilities, to energy and HVAC, customer experience has become one of the top priorities in industrial enterprise.

binäre optionen warnung Modern-day customers expect and demand high levels of real-time visibility, communication and control over their interactions with their service providers. Field service companies today need to deliver on expectations across the entire experience — a major shift in thinking from the old paradigms of customer service.

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