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How Field Workers Use Industrial Mobile Apps in Real World Environments

Retriever Communications has announced the results of a recent study to investigate the effectiveness and efficiency of existing usability heuristics for mobile applications when applied to the industrial sector.
The researchers focused on users’ real-world experiences with mobile device applications, including the interface, hardware, user experience and control, internet access and use of mobile data. Through observations and in-depth interviews, researchers identified several common issues technicians encounter when using mobile applications for organizing and recording their activities.
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