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Jun
22

The good, the bad and the ugly: The technology conflict which threatens field services

Clint Eastwood’s classic spaghetti western was released in 1966; its movie theme is rated as one of the most memorable, but it is its name: “The Good, The Bad and The Ugly” that seems to be an ideal description of the dilemma facing both, asset owners and service providers in today’s field service market.

To explain, if your company is a utility or a commercial asset owner ( e.g cable company) and you have replaced your own field techs with an outsourced model of a sub-contractor/service provider company, then who should be supplying the technology for the field technician scheduling and work order completion?

In looking at this question, I have divided the issue into three pieces: The Good is about strategy as options are still open, The Bad are the IT changes driven by any strategy choice, and The Ugly is the likely market change in the mid-term that may make your strategy decision redundant.

The good

One of the best Gartner papers in recent history is Jim Robinson’s March 2017 paper on successful field service buyers. Specifically, it highlights that companies are motivated to purchase new Field Service solutions mostly…. READ MORE

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Jun
22

June 20th 2017 – Retriever Communications announce a program of works with University of Technology Sydney (UTS)

RETRIEVER COMMUNICATIONS COMMISIONS NEW STUDY WITH UTS TO EXAMINE USE OF INNOVATIVE TECHNOLOGY IN FIELD SERVICES

 Study will observe real-world mobile applications using emerging technology in industrial and logistical settings

 SYDNEY – June 20, 2017 –  Retriever Communications, a global provider of mobile automation solutions for enterprises in the industrial space, announced today that it has sponsored a program of work over the next two years with the University of Technology Sydney (UTS) to gain deeper insights into the actions and preferences of field technicians when working with emerging technologies. The study will rely heavily on real-world observations and in-depth interviews to assess the use of innovative technology and its effectiveness and efficiency in a natural workflow.

Over the course of the next 24 months, the researchers will work with industrial and manufacturing companies to examine technology use in two key areas:

User experience: the fundamental research question is whether new technologies improve field user productivity, or are they immature and an encumbrance? For example, what is the impact of using voice technology as a replacement for data capture within specific points of a jobs workflow and how does augmented reality assist in problem resolution? Industrial Internet of…. READ MORE

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Dec
06

Retriever Communications turns 20!

“We built Retriever on the basis of experience, sustainability and understanding of our own and our customers’ environments. Retriever’s 20th anniversary celebration is a testament that this model works and it is here to stay. There’s something to be said for validation and experience,” said Mary Brittain-White.

Read the full post here >>>

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Oct
30

8 strategies for achieving IT goals

“Winning becomes a habit”. Nic Grange, CTO contributes to an interesting article which offers IT managers and project managers 8 tips for achieving project goals.

Read the full post here >>>

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Aug
15

What’s the Hold Up? How to Meet Application Development Demands

The last thing a business needs is for its app development process to get caught in a bottleneck that ties up resources and, worst of all, prevents employees from getting the tools they need. However, as businesses rush to modernize and meet employee demands for mobile apps, the potential of getting caught in a costly bottleneck is all too real.

This article written by Simon Kao from Retriever explores four ways businesses can meet development demands and four ways they can make the development process more efficient, all of which help prevent the mobile application development bottleneck.

Read the full article in Internet Telephony Magazine >>

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