The term field force mobility has referred to a range of mobile strategies employed by organizations using mobile technology to improve field productivity. In the beginning, it merely referred to the idea of getting a field resource to the job and receiving feedback that the job was completed. However, as companies move on to their second and third generation solutions, the goal posts change.
Mobility now refers to workforce transformation, and among the key targets are safety and compliance. Damien Moriarty explores the best ways to achieve these targets.
A study conducted by the University of Technology Sydney and commissioned by Retriever Communications has identified eight key tenets in building enterprise applications for field service workers.
The research conducted contextual inquiries with technicians and logistics personnel who use mobile apps day to day, and argued the cause for eight best practices for app developers and designers.
Press Release: Retriever Communications Releases Results Of Field Service Study; Provides Usability Heuristics For Mobile Application Design
Research Examines Field Workers’ Real-World Use of Mobile Applications in Industrial and Logistical Settings and Establishes New Guidelines for Mobile Application Design and Assessment.
Sydney, Australia – Retriever Communications, a global provider of mobile automation solutions for industrial enterprises, today announced the results of a study aimed at investigating the effectiveness and efficiency of existing usability heuristics for mobile applications when applied to the industrial sector. The study explored specific issues faced by technicians using applications in the field and proposed a new set of heuristics specifically intended for mobile applications used by them.
Why companies, including Retriever Communications, avoid the extremes of human resources trends – everybody runs the company at one end, brutal rankings and top-down management hierarchy at the other.
International software company Retriever Communications in the northern beaches suburb of Frenchs Forest does not rank employees against one another. Nor are any excluded from management meetings. Mary Brittain-White, who founded Retriever Communications 20 years ago, has rejected rankings and other extreme human resources management fads that come and go.
The power of mobility to transform the way businesses operate remains a hot topic. There seems to be a new story each day on how a company ‘went mobile’ and completely changed the way it operated. Like anything though, results are proportional to effort and there are three common approaches to going mobile.
These approaches are commonly used as a road map of how an organisation’s mobile program evolves. Each evolution represents an investment and corresponding return, however there are shortcuts.