The fieldworker application captures timestamps at each state change of a job. For example, on arrival at the site a timestamp is captured against that status change. The field worker can also record different time types (e.g. travel, work, double) whilst on the job. This information can be used for invoicing to the customer.
Documents such as work instructions, procedure manuals or safety data sheets can easily be viewed by the field worker, even when out of coverage. Documents can be maintained in a cloud based system such as OneDrive and integrated to Retriever Field Service.
Historical site visit service reports are made available to the field worker so that recurring problems or trends can be identified. The field worker has access to the same service reports as previously sent to the customer ensuring a common record which can be used to assist in resolving disputes.
The field worker app allows the capture of used parts and consumables per asset and/or on the job itself. If required, the stock location can be given as well (e.g. van stock or warehouse stock). When parts need to be ordered for the job then an easy extra step within the parts module is added to enable the creation of a purchase order.