Workforce Productivity is defined as the amount of goods and services that a worker can produce in a given amount of time (Wikipedia).
Field Service Productivity is a more specific definition of ‘Workforce Productivity’ that only applies to field workers who provide a service.
The simplest way to calculate a field worker’s productivity is to measure the average number of jobs they complete per day. For example, if a technician completes 60 jobs in a month on average, their productivity can be calculated as 3 jobs per day (assuming 20 working days in a month).
If the average number of jobs completed per day can be increased from 3 to 3.5 then this would represent a (0.5/3) = 16.6% productivity improvement.
Productivity can also be improved by ensuring that when a worker visits a site the need for a revisit is minimised – ie increasing the First Time Fix rate.
Organisations can be driven to improve productivity for a range of factors, including: