Retriever may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 2020.
What we collect
When expressing an interest in obtaining additional information about the Services, filling out a form online, sending us an e-mail, or registering to use the Services, Retriever may require you to provide the Company with personal contact information, such as name and job title, company name, address, phone number, or e-mail address (“Required Contact Information”). When purchasing the Services, Retriever may require you to provide the Company with financial qualification and billing information, such as billing name and address, credit card number, and the number of employees within the organization that will be using the Services (“Billing Information”). Retriever may also ask you to provide additional information, such as company annual revenues, number of employees, or industry (“Optional Information”). Required Contact Information, Billing Information, and Optional Information about Customers are referred to collectively as “Data About Retriever Customers”, or in the case of Attendees, “Data About Retriever Attendees”.
As you navigate the Company’s Web sites, Retriever may also collect information through the use of commonly-used information-gathering tools, such as cookies. This includes standard information from your Web browser (such as browser type and browser language), your Internet Protocol (“IP”) address, and the actions you take on the Company’s Web sites (such as the Web pages viewed and the links clicked).
You may visit most areas of our Web site anonymously.
What we do with the information we gather
We obtain data about Retriever customers and data about Retriever attendees to understand your needs and provide you with a better service, and in particular:
We may use the information for internal record keeping.
We may use the information to improve or assist our products and services, or to improve our Web site.
We may use the information to improve or assist our customer service, or to process transactions.
We may periodically send promotional e-mails about new products, special offers or other information which we think you may find interesting using the e-mail address that you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by e-mail, phone, fax or mail.
We may use the information to plan and host corporate events, online forums and social networks in which event attendees may participate.
We may use the information to customize the Web sites according to your interests or personalize your online experience; your information helps us to better respond to your individual needs.
We may use the information to verify that you are within a geographic region that we serve, or for export control verification.
We may use the information to determine whether you are eligible to receive certain information that we release only on a selective basis, or that we consider confidential.
We use Billing Information solely to check the financial qualifications and collect payment from Customers.
From time to time, we may partner with other companies to jointly offer products or services. If you purchase or specifically express interest in a jointly-offered product or service from Retriever, we may share data about Retriever customers collected in connection with your purchase or expression of interest with our joint promotion partner(s). Retriever does not control our business partners’ use of the data about Retriever customers we collect, and their use of the information will be in accordance with their own privacy policies. If you do not wish for your information to be shared in this manner, you may opt not to purchase or specifically express interest in a jointly offered product or service.
Retriever does not share data about Retriever attendees with business partners unless: (1) you specifically opt in to such sharing via an event registration form; or (2) you attend a Company event and have your attendee badge scanned by a business partner. If you do not wish for your information to be shared in this manner, you may choose not to opt in via event registration forms and elect not to have your badge scanned at Company events. If you choose to share your information with business partners in the manners described above, your information will be subject to the business partners’ respective privacy policies.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. For example, our physical premises and the data centers with our computers are equipped with physical and technological security measures that meet reasonable industry standards. Where data is transferred over the Internet as part of a website or SaaS Product, the data is encrypted using industry standard SSL (HTTPS).
We endeavor to protect the privacy of your personal Information, including using what we believe to be appropriate technical and organizational measures, but we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of your information at any time.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our Web site in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
We may use tracking cookies to identify which pages you have visited, and in what order. This helps us present information that is appropriate for your needs. The tracking cookies that we use may store your network (IP) address and page identifiers (URLs) on your computer, and we may read this information from time to time. We do not persistently store your IP address in our systems.
Overall, cookies help us provide you with a better Web site, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the Web sites.
Links to other Web sites
Our Web site may contain links to other Web sites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other Web site. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the Web site in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the Web site, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. This does not include trusted third parties who assist us in operating our Web site, conducting our business, performing legal, accounting or audit functions, or servicing you, so long as those parties agree to keep this information confidential. We may release your information when we believe that release is appropriate to comply with the law, enforce our site policies, or protect rights (of us or others) with respect to property, intellectual property, or safety. We may provide aggregated or non-personally identifiable information to others for marketing, advertising or other uses. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, using the contact details below. We will promptly correct any information found to be incorrect.
Notice to end users
Many of our products are intended for use by organizations. Where the Services are made available to you through an organization (for example, your employer) that organization is the administrator of the Services and is responsible for the accounts and Service sites over which it has control. Your employer is your data controller for the purposes of the GDPR, and we are the data processor collecting and using that data to provide the services to your employer. In this case, please direct your data privacy questions to your administrator, as your use of the Services is subject to that organization’s policies.
We are not responsible for the privacy or security practices of administrators in your organization, which may differ from this policy. Administrators are able to:
- Require you to reset your account password
- Restrict, suspend or terminate your access to the Services
- Access information in and about your account
- Access or retain information stored as part of your account
- Install or uninstall third-party apps or other integrations.
In some cases, administrators can also:
- Restrict, suspend or terminate your account access
- Change the email address associated with your account
- Change your information, including profile information
- Restrict your ability to edit, restrict, modify, or delete information.
Even if the Services are not currently administered to you by an organization, if you use an email address provided by an organization (such as your work email address) to access the Services, then the owner of the domain associated with your email address (for example, your employer) may assert administrative control over your account and obtain use of the Services at a later date. You will be notified if this happens.
Please contact your organization or refer to your administrator’s organizational policies for more information.
Retriever offers Visitors, Customers, and Attendees who provide contact information a means to choose how the Company uses the information provided. You may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located on the bottom of the Company’s marketing e-mails,