Field Service Management Software
Retriever offers field service management software that automates the manual paper-based processes of field-based service professionals. The solution consists of mobile and desktop applications that connect field workers with the office and provide visibility of field activities for office-based schedulers and field service managers. Retriever’s cloud-based field service software allows users to organise schedules, track job progress and manage the job dispatch process.
Retriever Schedule is a graphical scheduling and dispatch interface that provides real time visibility of field activities. Using the Retriever Scheduler visits can be dynamically dispatched to the field or reallocated using an easy to use drag and drop online application. A Gantt view is used to provide a graphical overview on the progress of dispatched work and visits pre-scheduled in Back office systems will appear automatically on the Gantt view. Retriever Schedule also includes a live map view enabling real-time visibility to the visit and field user locations and work statuses as the day progresses. Learn More >
Retriever Field Service has standard Application Program Interfaces (APIs) for integration to and from back office systems such as Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM) and Customer Relationship Management (CRM) systems. This includes a SOAP web service API and FTP/File API that can be implemented for direct point to point integration from the back-office system itself (e.g. using SAP PO/PI) or via integration middleware or an integration platform as a service (iPaaS). Learn More >
Retriever Formbuilder is used to design, build and publish forms that are integrated into the field service mobile app workflows. Forms can be created for different requirements, for example for safety, or asset tasking checklists. Learn More >
Benefits
What Our Customers Say
” Retriever have always been responsive to our requests and willing to work closely with us to provide the best outcome for our business. Our overall experience with Retriever has been fantastic and we see them as a integral partner”
” In 2010, Otis Australia and New Zealand commissioned Retriever Communications to develop an application to schedule and track service tasks; record time and expenses as well as monitor mechanic safety. Since then, we have partnered with Retriever to implement productivity enhancements for our service business.
” Partnering with Retriever has enhanced our Customer Service delivery. Our Schedulers and Technicians alike, use the latest solution with onboard intelligence to deliver the most efficient service possible…. “
” TMHA engaged Retriever Communications to deliver a comprehensive Field Service Solution, fully integrated into our ERP for our mobile fleet of over 300 field technicians. Since the initial deployment we have been able to constantly refine and improve the system. The team at Retriever understand our business and our requirements – we consider them partners in our journey. “
For 20 years, Retriever has been partnering with clients to drive operational efficiency by mobilising workforces, advancing delivery of service and improving asset management. We are a global expert in Field Service Management Software, headquartered in Sydney.
The Retriever platform ensures reliable and accurate data capture and transmission, regardless of coverage. Retriever’s data centres are designed for high levels of redundancy and availability, with an SLA of 99.9% availability.
All systems are monitored and high severity incidents are responded to on a 24/7 basis.
The modular nature of the Retriever system means that new features can be readily configured and switched on over time.
A high percentage of product enhancements are the direct result of consultation with key user groups, and Retriever will often take a customer suggestion from idea to release within six months.
We understand that when field technicians require assistance they can’t afford to wait – they need a support service that is responsive to their needs so they can get on with their work. Our support staff have access to sophisticated management tools that can rapidly isolate problems and get field workers working again.
A field mobility solution depends not only on the software but also on the devices, the network, and the integration services. Retriever operates it’s service desk in accordance with ITIL principles, for Incident, Service Request, Problem and Change Management, and to defined SLAs.
Industry Insights
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