For 20 years, Retriever has been partnering with clients to drive operational efficiency by mobilising workforces, advancing delivery of service and improving asset management. We are a global expert in Field Service Management Software, headquartered in Sydney.
The Retriever platform ensures reliable and accurate data capture and transmission, regardless of coverage. Retriever’s data centres are designed for high levels of redundancy and availability, with an SLA of 99.9% availability.
All systems are monitored and high severity incidents are responded to on a 24/7 basis.
The modular nature of the Retriever system means that new features can be readily configured and switched on over time.
A high percentage of product enhancements are the direct result of consultation with key user groups, and Retriever will often take a customer suggestion from idea to release within six months.
We understand that when field technicians require assistance they can’t afford to wait – they need a support service that is responsive to their needs so they can get on with their work. Our support staff have access to sophisticated management tools that can rapidly isolate problems and get field workers working again.
A field mobility solution depends not only on the software but also on the devices, the network, and the integration services. Retriever operates it’s service desk in accordance with ITIL principles, for Incident, Service Request, Problem and Change Management, and to defined SLAs.