Work order management in Australia is of particular importance compared to many other parts of the world. With such as a vast land area, work orders are generated over large distances often covering different time-zones.
It is vital that technician’s; whether alone or in teams are properly coordinated. Ensuring that they have the appropriate geo-location information, assets, parts & equipment required to complete the task at hand. Safely, successfully and on time.
Given this large continent, industrial grade mobile applications must be able to work offline as mobile coverage cannot be assumed. This is especially the case in remote areas but even in the larger cities like Sydney & Melbourne, mobile coverage can be patchy at the best of times. Using web-based applications is simply not a solution in the vast majority of cases. You need something native.
Although immune to the connectivity issues of an internet connected mobile application, low-tech methods such as spreadsheets and paper diaries eventually become too difficult to manage. The need to track multiple technician’s, their locations and schedules, Asset registries and parts lists, employee absences and leave etc. Collecting all of this associated paperwork and then entering it into the system of record often becomes such a large part of a businesses time that at some point it stops being profitable.