Technician access to mobile technology is now an essential tool and its benefits extend through every stage of field service management. Field service teams need many things to deliver great service. They need skills, experience, and knowledge so they can solve problems when on site. They need the right tools and parts so they can [...]
One of the great ironies of modern industry is that we have access to more data about customers than ever before but bringing it together to gain useful insights remains elusive. This is why a Customer Relationship Management (CRM) system is such a valuable tool. Having a single source of the truth for customer data [...]
Field service technology has moved ahead in leaps and bounds. The shift from paper-based, manual systems is largely done which means electronic systems are well and truly entrenched as a normal operating procedure. But technology continues to evolve, giving rise to new opportunities to deliver better service, enhance the safety of field service technicians and [...]
Apps versus browsers: why an app-based approach is best for field service workers. ‘Is there an app for that?’ is probably one of the most asked questions of the 21st century. Whether it’s booking a holiday, buying or renting a car, or checking on a child’s school report, almost every activity we carry out can [...]
Future of Maintenance vs Repairs - Part 2, our previous blog Part 1 discussed the advantages of preventative maintenance over reactive maintenance or repairs, the business proof of ‘a stitch in time saving time’. It’s important to bear in mind that for preventative maintenance, it’s necessary to consider the age of the equipment. If it [...]
What was that your grandmother told you? ‘A stitch in time saves nine’? ‘Make hay while the sun shines’? Perhaps it was that other old chestnut: ‘the early bird gets the worm when it comes to maintenance versus repairs’? The truth is, all three are tried and tested adages that emphasise the wisdom of not [...]
AR Hardware not Ready for Primetime in Industrial Field Service, Study Finds Study by University of Technology, Sydney, and Retriever Communications observed the maturity level of augmented reality software and headsets for industrial use. SYDNEY – November 15, 2018 – Retriever Communications, a global provider of mobile automation solutions for enterprises in the industrial space, today [...]
Retriever’s CTO Nic Grange gives commentary on the role of DevOps in software development, what the core tasks are, and why it benefits a company. The concept of “DevOps,” of blending the two processes of software development and software operation, has moved mountains in the business world. Companies are scrambling to get on board with this innovative philosophy about [...]
Retriever Communications CTO Nic Grange has commentary included in Mrc’s Cup of Joe Blog The article is on enterprise mobile app trends to watch in 2018. Nic writes #4 on how AR/VR will expand into the business world as well as #5 on cross-platform tools becoming a necessity. There’s a growing gap between mobile usage and [...]
