Electrical Services

Five ways Retriever improves safety in the HVAC sector

By |2021-09-21T04:00:56+00:00September 20th, 2021|Categories: Electrical Services, Facility Management, HVAC, Mechanical Services|Tags: , , |

While all industries have their safety challenges, the HVAC sector can be exposed to particularly grave consequences if shortcuts are taken or maintenance and repairs aren’t carried out with all due diligence. Legionnaire’s disease is just one possible, potentially fatal, danger. But there are also a range of risks for the field service workers themselves [...]

Software should complement your workflow, not get in the way

By |2021-08-31T22:57:58+00:00August 31st, 2021|Categories: Electrical Services, Facility Management, HVAC, Mechanical Services|Tags: , |

There are many things that every business does and there are accepted ways of doing them. Creating invoices, receiving payments, managing inventory and handling payroll are all activities that companies do and are largely standardised. But there are also activities that businesses do that are unique to them.  Software that supports those common activities is [...]

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How Can Technology Reduce the Incidence of On-the-Job Injuries

By |2021-09-01T00:54:58+00:00August 30th, 2021|Categories: Electrical Services, Facility Management, HVAC, Mechanical Services|Tags: , |

Workplace accidents and on-the-job injuries cost businesses and the economy significantly. Data compiled by Safe Work Australia shows that the number of serious claims for workplace accidents has declined from over 133,000 in 2000 to about 113,000 in 2019 which is the most recent data. While that reduction is good news, workplace accidents are still a [...]

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First-Time Fix Rates and Why They’re Important

By |2021-08-16T07:22:33+00:00August 16th, 2021|Categories: Electrical Services, Facility Management, HVAC, Mechanical Services|Tags: , , |

For companies relying on field service teams, there is a balancing act. How do you reduce costs and boost revenue while maintaining, or hopefully, improving customer service levels? The answer often comes down to one simple metric. How often does your field service team successfully complete a call to a client site the first time [...]

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Why your ERP can use a field service solution boost

By |2021-08-16T00:41:01+00:00August 12th, 2021|Categories: Electrical Services, Facility Management, HVAC, Mechanical Services|Tags: , |

Enterprise resource planning (ERP) software is incredibly powerful. It can support a business through almost every aspect of its operations from manufacturing and logistics through to forecasting and financing. In one fell swoop, a business can overcome the challenge of choosing different solutions to support every business function and have an integrated suite of applications [...]

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Apps vs browsers for field service workers

By |2021-07-27T02:21:14+00:00July 27th, 2021|Categories: Electrical Services, Facility Management, HVAC, Mechanical Services|Tags: |

Apps versus browsers: why an app-based approach is best for field service workers. ‘Is there an app for that?’ is probably one of the most asked questions of the 21st century. Whether it’s booking a holiday, buying or renting a car, or checking on a child’s school report, almost every activity we carry out can [...]

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Engage and empower – increasing the productivity of your field staff

By |2021-07-19T23:44:39+00:00July 19th, 2021|Categories: Electrical Services, Facility Management, HVAC, Mechanical Services|Tags: , |

The last 18 months have been described as a big leveller, with organisations and individuals across the globe facing many of the same challenges. For the former, one of those challenges has been the question: how to engage and empower – and increase the productivity of your field staff when all they are out of [...]

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MARGOT HOEKSTRA – RETRIEVER COMMUNICATIONS

By |2021-07-20T07:33:27+00:00July 19th, 2021|Categories: Electrical Services, Facility Management, HVAC|Tags: , , |

A passion for making life as simple and intuitive as possible for the end customer led Margot Hoekstra to success as a user experience designer. Tell us how you ended up at Retriever and about your first role. Thirteen years ago I was looking for a job with a focus on design and project management, [...]

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How employee engagement can drive your business forward

By |2021-06-20T23:37:46+00:00June 20th, 2021|Categories: Electrical Services, Facility Management, HVAC, Industry, Mechanical Services|Tags: , |

Unhappy and disengaged staff can be a business’ worst nightmare. Any organisation that has had to deal with the fallout of a disgruntled staff member, or former staff member, badmouthing it on social media or in anonymous online workplace forums knows this only too well. It leads to a negative atmosphere internally and can also [...]

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What is real time scheduling and why do you need it?

By |2021-06-17T06:56:08+00:00June 17th, 2021|Categories: Electrical Services, Facility Management, HVAC, Mechanical Services|Tags: , , |

As the name suggests, the term ‘real-time systems’ refers to systems that carry out tasks in real time – generally, tasks that are time-sensitive and need to be carried out with some degree of urgency. In simple terms, real-time tasks relate to either controlling certain events or reacting to them. Air traffic control, for example, [...]

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