There’s a lot more to effective asset management than knowing when you deployed a new piece of equipment and where it’s located. Knowing how well maintained that equipment is, its service status and whether it’s likely to need maintenance or if it’s reaching its end of life are all critical metrics that need to be [...]
Success in field service management boils down to meeting five key objectives. You must have the right person at the right place at the right time equipped with the right tools, parts and correct information. When one of those elements is missing, the customer is likely to have a disappointing experience which costs everyone time [...]
Who among us is organised and proactive enough to think, ‘Six months have gone by – it’s time for me to book in a dental check-up’? We all have so many concerns and responsibilities that we have to attend to every day that these regular but rare commitments are very difficult to keep top of [...]
There has been much talk in the media recently about ‘the right to repair’ and how Australia is lagging behind such countries as the UK and the US regarding its legislation in this area. This is why the Federal Government’s independent research and advisory body, the Productivity Commission, is now in the process of examining [...]
So much science fiction from the 1960s, 70s and 80s has become science fact today. Shows such as Star Trek showed us wearable technology, mobile communications and virtual reality – all things that the technician of the future, or even today, can take advantage of. Underpinning almost every emerging field service technology is data. Over [...]
While parts of the world are still struggling with rising numbers of cases in the 2020 COVID-19 pandemic, Australia has conducted a remarkably successful response to the challenge. That’s not to say that anyone is out of the woods yet and premature celebrations have already proven hazardous in many corners of the planet. But whether [...]
