Facility Management

The Manual Tasks That Eat Into Your Bottom Line

By |2021-12-14T02:44:33+00:00December 14th, 2021|Categories: Electrical Services, Facility Management, HVAC, Industry, Mechanical Services|Tags: , |

In today’s competitive economic environment, productivity is a top priority for every organisation employing field service workers. Above all they need to be confident that staff members who are out of sight are still always performing at their optimum level. It’s been well documented that even 15 to 30 percent improvements in productivity can be [...]

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The 5 Biggest FSMS Implementation Pitfalls

By |2021-11-19T00:02:50+00:00November 19th, 2021|Categories: Electrical Services, Facility Management, HVAC, Industry, Mechanical Services|Tags: , |

Field service management software (FSMS) offers a huge array of benefits. It ensures your field service teams have the right information at the right time so they can do their jobs as well as possible. A well implemented FSMS solution optimises workplace safety and regulatory compliance and helps you deliver the best possible customer service. [...]

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Introducing Ben Hartman

By |2021-10-19T01:58:17+00:00October 18th, 2021|Categories: Facility Management, Industry|Tags: |

We sit down with our newest member of the team, National Sales Manager, Ben Hartman. Ben fulfilled senior management roles at leading global companies across Europe, MEA and APAC regions. He is an experienced sales consultant specialising in field service and asset management solutions. Over the years, he has become a specialist in field service [...]

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The technician of the future

By |2021-10-19T01:27:20+00:00October 18th, 2021|Categories: Electrical Services, Facility Management, HVAC, Industry, Mechanical Services, Uncategorized|

So much science fiction from the 1960s, 70s and 80s has become science fact today. Shows such as Star Trek showed us wearable technology, mobile communications and virtual reality – all things that the technician of the future, or even today, can take advantage of. Underpinning almost every emerging field service technology is data. Over [...]

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Five ways Retriever improves safety in the HVAC sector

By |2021-09-21T04:00:56+00:00September 20th, 2021|Categories: Electrical Services, Facility Management, HVAC, Mechanical Services|Tags: , , |

While all industries have their safety challenges, the HVAC sector can be exposed to particularly grave consequences if shortcuts are taken or maintenance and repairs aren’t carried out with all due diligence. Legionnaire’s disease is just one possible, potentially fatal, danger. But there are also a range of risks for the field service workers themselves [...]

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Software should complement your workflow, not get in the way

By |2021-08-31T22:57:58+00:00August 31st, 2021|Categories: Electrical Services, Facility Management, HVAC, Mechanical Services|Tags: , |

There are many things that every business does and there are accepted ways of doing them. Creating invoices, receiving payments, managing inventory and handling payroll are all activities that companies do and are largely standardised. But there are also activities that businesses do that are unique to them.  Software that supports those common activities is [...]

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How Can Technology Reduce the Incidence of On-the-Job Injuries

By |2021-09-01T00:54:58+00:00August 30th, 2021|Categories: Electrical Services, Facility Management, HVAC, Mechanical Services|Tags: , |

Workplace accidents and on-the-job injuries cost businesses and the economy significantly. Data compiled by Safe Work Australia shows that the number of serious claims for workplace accidents has declined from over 133,000 in 2000 to about 113,000 in 2019 which is the most recent data. While that reduction is good news, workplace accidents are still a [...]

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First-Time Fix Rates and Why They’re Important

By |2021-08-16T07:22:33+00:00August 16th, 2021|Categories: Electrical Services, Facility Management, HVAC, Mechanical Services|Tags: , , |

For companies relying on field service teams, there is a balancing act. How do you reduce costs and boost revenue while maintaining, or hopefully, improving customer service levels? The answer often comes down to one simple metric. How often does your field service team successfully complete a call to a client site the first time [...]

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Why your ERP can use a field service solution boost

By |2021-08-16T00:41:01+00:00August 12th, 2021|Categories: Electrical Services, Facility Management, HVAC, Mechanical Services|Tags: , |

Enterprise resource planning (ERP) software is incredibly powerful. It can support a business through almost every aspect of its operations from manufacturing and logistics through to forecasting and financing. In one fell swoop, a business can overcome the challenge of choosing different solutions to support every business function and have an integrated suite of applications [...]

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Apps vs browsers for field service workers

By |2021-07-27T02:21:14+00:00July 27th, 2021|Categories: Electrical Services, Facility Management, HVAC, Mechanical Services|Tags: |

Apps versus browsers: why an app-based approach is best for field service workers. ‘Is there an app for that?’ is probably one of the most asked questions of the 21st century. Whether it’s booking a holiday, buying or renting a car, or checking on a child’s school report, almost every activity we carry out can [...]

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