Facility Management

Five key questions to ask when assessing the quality of your field service

By |2022-05-12T00:09:55+00:00May 12th, 2022|Categories: Electrical Services, Facility Management, HVAC, Mechanical Services, Uncategorized|Tags: , |

Success in field service management boils down to meeting five key objectives. You must have the right person at the right place at the right time equipped with the right tools, parts and correct information. When one of those elements is missing, the customer is likely to have a disappointing experience which costs everyone time [...]

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Mobility is not optional for field service technicians

By |2022-05-05T23:43:44+00:00May 5th, 2022|Categories: Electrical Services, Facility Management, HVAC, Mechanical Services|Tags: , |

Technician access to mobile technology is now an essential tool and its benefits extend through every stage of field service management. Field service teams need many things to deliver great service. They need skills, experience, and knowledge so they can solve problems when on site. They need the right tools and parts so they can [...]

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Future Trends And Challenges Of Asset Management

By |2022-08-01T23:37:40+00:00April 2nd, 2022|Categories: Electrical Services, Facility Management, HVAC, Mechanical Services, Uncategorized|Tags: , |

Who among us is organised and proactive enough to think, ‘Six months have gone by – it’s time for me to book in a dental check-up’? We all have so many concerns and responsibilities that we have to attend to every day that these regular but rare commitments are very difficult to keep top of [...]

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Device as a Service (DaaS): A Flexible Approach to Procure and Manage Field Service Mobility Hardware and Software

By |2022-03-25T02:54:44+00:00March 25th, 2022|Categories: Electrical Services, Facility Management, HVAC, Mechanical Services|Tags: , , |

Retriever Communications, the leader in service lifecycle management and mobility solutions, ​and Gamma Solutions, leaders in enterprise mobility equipment, announced a collaborative approach to shift the burden of supporting devices from your IT team to external specialists. Introducing Device as a Service. A Device as a Service (DaaS) solution covers the supply of devices and their management, [...]

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How to audit your preventative maintenance schedule

By |2022-08-01T23:37:49+00:00March 16th, 2022|Categories: Electrical Services, Facility Management, HVAC, Mechanical Services|Tags: , , |

Timing is everything We’ve all heard the joke about what’s the secret to great comedy… timing! But it’s not just when delivering a joke and its punchline that timing is important; it’s also a vital component of any preventative maintenance schedule. Implement a system where any maintenance is performed too often and you’re immediately wasting [...]

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Integrating your field service solution and CRM delivers CX excellence

By |2022-03-08T22:38:53+00:00March 8th, 2022|Categories: Electrical Services, Facility Management, HVAC, Mechanical Services|Tags: , |

One of the great ironies of modern industry is that we have access to more data about customers than ever before but bringing it together to gain useful insights remains elusive. This is why a Customer Relationship Management (CRM) system is such a valuable tool. Having a single source of the truth for customer data [...]

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Blockchain Inventory Management

By |2022-03-01T23:46:02+00:00March 1st, 2022|Categories: Electrical Services, Facility Management, HVAC, Mechanical Services|Tags: , |

Whenever we hear the word ‘blockchain’ there’s an inevitable association with the world of cryptocurrencies. And that typically leads straight to thoughts of shady characters laundering money or financing activities that are outside the law. But the blockchain is a tool – and it’s a powerful one that has significant implications for how participants in [...]

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Achieving compliance with asset management software

By |2022-08-01T23:37:59+00:00March 1st, 2022|Categories: Electrical Services, Facility Management, HVAC, Mechanical Services|Tags: , |

All businesses know that not being compliant can be costly and even, in a worst case scenario, downright dangerous. But governance of asset compliance requirements has traditionally been an arduous and labour-intensive task… A Non-negotiable Compliance is an intriguing word, isn’t it? In everyday usage it has a variety of meanings. It can even have [...]

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Transition to Outcome-Based Service with Asset Aviator

By |2022-08-01T23:38:08+00:00February 23rd, 2022|Categories: Electrical Services, Facility Management, HVAC, Mechanical Services|Tags: , |

When Bob Dylan wrote ‘the times they are-changin’ it’s doubtful that he was referring to field services industries. But it certainly is a fitting epithet for multiple industries – ranging from HVAC to mechanical to facilities management – that are all deep in the middle of an evolution from traditional services to outcome-based models. The [...]

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Field service trends for 2022

By |2022-02-23T03:46:37+00:00February 23rd, 2022|Categories: Electrical Services, Facility Management, HVAC, Mechanical Services|Tags: , , , , |

Field service technology has moved ahead in leaps and bounds. The shift from paper-based, manual systems is largely done which means electronic systems are well and truly entrenched as a normal operating procedure. But technology continues to evolve, giving rise to new opportunities to deliver better service, enhance the safety of field service technicians and [...]

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