Retriever Communications, the leader in service lifecycle management and mobility solutions, ​and Gamma Solutions, leaders in enterprise mobility equipment, announced a collaborative approach to shift the burden of supporting devices from your IT team to external specialists.

Introducing Device as a Service.

A Device as a Service (DaaS) solution covers the supply of devices and their management, including leading-edge Field Service Asset Management software, for a monthly per-device investment.

This includes mobility equipment (mobile, accessories), procurement, setup and installation, support, accidental damage insurance, monitoring and optimisation and lifecycle management.

Without devices or robust software that just does the job, your team can’t work ​effectively. DaaS makes sure they do. Moving to DaaS alleviates the burden of managing devices and software so that Mobile Field Service agents can do their work ​seamlessly and without interruption. New starters will be set up and ready to go from day one with rapid setup and installation. Device uniformity means that users can easily move from one device to the other when a breakdown occurs or when a more capable (e.g., rugged) device is required.

Device alignment will reduce your overall hardware spend. Your IT team will finally be freed up from procuring and installing devices to focus on higher priority projects. Your finance team does not have to juggle capital to pay large up-front costs for IT hardware, software, and implementation costs.

Support and lifecycle management makes it easy to get the help you need to fix, replace, or dispose of any device. Ongoing analytics provide the insights needed to align devices to workloads, even as they change.

Your Field Services teams will be more productive, and your entire business will benefit from DaaS.

About Gamma:

With over 100 years of combined experience in supplying wireless solutions Gamma Solutions is more than just a supplier of hardware solutions. We provide peace of mind. We look after the things that keep your business operating. We keep your field service management and logistics operations buzzing. We provide mobile devices, barcode scanning, printer and wireless hardware solutions to thousands of Australian businesses ensuring smooth and effective service management and supply chain management and data collection. Keeping your service management team and goods moving in the right direction. Our national head office is based in Mulgrave, Victoria and is made up of Sales, Management, Warehouse, Service Centre, Administration, Help Desk and Technical Staff.  Our Sydney, Queensland, Adelaide, Perth & New Zealand offices extends this support structure to cater for our customers Australia wide and in New Zealand.

 “By partnering with Retriever to deliver a DaaS option to our respective customers we can provide enterprise mobility from small to medium and to large enterprises. With DaaS we deliver the exact plan to meet your objectives. DaaS is designed to support mission-critical processes with customer care plans that will remain with you throughout the life of your DaaS agreement,” stated Paul Pleming, National Sales Manager at Gamma Solutions. We have the knowledge and expertise to give your business the competitive edge you want for optimum productivity and efficiency. With DaaS we provide you with the necessary software, hardware, and support services you need in an easy to manage agreement. This allows you to integrate a sound mobility solution into your service management and logistics operations.”

About Retriever Communications:

Retriever’s comprehensive Field Service and Asset Management solutions coupled with a powerful Mobile Forms solution provides powerful functionality at a low-cost, subscription-based price model with implementations measured in days instead of weeks. Retriever helps companies overcome the traditional challenges that bog down service operations and ultimately improve customer satisfaction, increase service revenues, and accelerate business growth. Retriever’s solutions include powerful capabilities such as advanced scheduling, asset management, and cutting-edge mobility that will work in both connected and disconnected modes. Retriever is making it easy for companies to leverage industry-proven, best-practice processes and workflows based on more than 25 years of experience and many implementations that remain unmatched in the industry today. Our comprehensive cloud offering helps companies streamline and automate business processes, improve compliance with service level agreements, and synchronise customer touch points for increased customer satisfaction. It transforms a disconnected, paper-based service business into a real-time service area network that incorporates standardised, best-practice processes.

“We recognise that small to midsized companies do not have the IT infrastructure or financial resources, like their larger-sized competitors, to implement and maintain service management and enterprise grade mobility solutions to stay competitive. This new DaaS offering demonstrates our commitment to delivering our robust, proven solutions to customers of any size, enabling organisations to optimise service resources and standardise processes to improve revenue, profitability, and customer satisfaction,” stated Chris Calamos, CEO of Retriever Communications. “Companies want to improve their service management operations – and need an affordable, rapid and low-risk solution without having to compromise on functionality. DaaS offers the best of both worlds. All of the capabilities of a powerful, rich service management and mobility solution, developed with leading edge technologies, offered in the cloud with simplistic subscription or transactional pricing and quick implementation coupled with a DaaS solution”.

“We are making it affordable and easy for companies to provide the ultimate service experience to their customers.”

Retriever Communications
Level 17, 799 Pacific Highway
Chatswood NSW 2067 Australia

Gamma Solutions
9 Compark Circuit,
Mulgrave VIC 3170 Australia