Work order management is a critical function that ensures problems are swiftly resolved by qualified people in a timely manner. At least that’s what happens when everything works smoothly. But when work order management breaks down it can cause significant problems that can affect equipment availability and your ability to meet customer needs. Garbage in, [...]
Your field management strategy is critical to your overall strategy. But how do you balance efficiencies with increasing customer expectations? And be more proactive in your approach? A great field management strategy brings together digital tools that enable service teams to arrive on site, understand what problems they are there to solve and to be [...]
The last two years have been a roller coaster ride for businesses. Between seven-day lockdowns that lasted several weeks through to staff shortages caused by mandated isolation periods, it’s been challenging to keep track of changing rules and keeping businesses running. 2022 promises to be a little less chaotic, with lots of signs for optimism [...]
When you understand how to measure the performance of your assets, you can create strategies to improve their output and reduce your operational costs. One of the most important metrics asset owners and managers is Overall Equipment effectiveness (OEE). The OOE is closely correlated with the total cost of ownership of an asset. This is [...]
In today’s competitive economic environment, productivity is a top priority for every organisation employing field service workers. Above all they need to be confident that staff members who are out of sight are still always performing at their optimum level. It’s been well documented that even 15 to 30 percent improvements in productivity can be [...]
When the famous management consultant Peter Drucker said “You can’t manage what you don’t measure” he omitted an important element. You need to know what to measure. It may seem obvious but, too often, businesses measure what’s easy rather than what’s valuable. Asset management software helps you identify what’s valuable in your business so you [...]
Field service management software (FSMS) offers a huge array of benefits. It ensures your field service teams have the right information at the right time so they can do their jobs as well as possible. A well implemented FSMS solution optimises workplace safety and regulatory compliance and helps you deliver the best possible customer service. [...]
We sit down with our newest member of the team, National Sales Manager, Ben Hartman. Ben fulfilled senior management roles at leading global companies across Europe, MEA and APAC regions. He is an experienced sales consultant specialising in field service and asset management solutions. Over the years, he has become a specialist in field service [...]
So much science fiction from the 1960s, 70s and 80s has become science fact today. Shows such as Star Trek showed us wearable technology, mobile communications and virtual reality – all things that the technician of the future, or even today, can take advantage of. Underpinning almost every emerging field service technology is data. Over [...]
There are many factors that contribute to improving return on investment, better customer service and increasing productivity. But near the top of that list is the ability to effectively manage the assets you have. Effective asset management software is a key element in ensuring you can win new business and target new customers. When you [...]
