Steve Schultz - Operations Director

About Steve Schultz - Operations Director

As Operations Director at Retriever Communications Steve has ultimate accountability for client relationships and customer satisfaction.

The technician of the future

By |2021-10-19T01:27:20+00:00October 18th, 2021|Categories: Electrical Services, Facility Management, HVAC, Industry, Mechanical Services, Uncategorized|

So much science fiction from the 1960s, 70s and 80s has become science fact today. Shows such as Star Trek showed us wearable technology, mobile communications and virtual reality – all things that the technician of the future, or even today, can take advantage of. Underpinning almost every emerging field service technology is data. Over [...]

Five ways Retriever improves safety in the HVAC sector

By |2021-09-21T04:00:56+00:00September 20th, 2021|Categories: Electrical Services, Facility Management, HVAC, Mechanical Services|Tags: , , |

While all industries have their safety challenges, the HVAC sector can be exposed to particularly grave consequences if shortcuts are taken or maintenance and repairs aren’t carried out with all due diligence. Legionnaire’s disease is just one possible, potentially fatal, danger. But there are also a range of risks for the field service workers themselves [...]

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How Can Technology Reduce the Incidence of On-the-Job Injuries

By |2021-09-01T00:54:58+00:00August 30th, 2021|Categories: Electrical Services, Facility Management, HVAC, Mechanical Services|Tags: , |

Workplace accidents and on-the-job injuries cost businesses and the economy significantly. Data compiled by Safe Work Australia shows that the number of serious claims for workplace accidents has declined from over 133,000 in 2000 to about 113,000 in 2019 which is the most recent data. While that reduction is good news, workplace accidents are still a [...]

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First-Time Fix Rates and Why They’re Important

By |2021-08-16T07:22:33+00:00August 16th, 2021|Categories: Electrical Services, Facility Management, HVAC, Mechanical Services|Tags: , , |

For companies relying on field service teams, there is a balancing act. How do you reduce costs and boost revenue while maintaining, or hopefully, improving customer service levels? The answer often comes down to one simple metric. How often does your field service team successfully complete a call to a client site the first time [...]

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Why your ERP can use a field service solution boost

By |2021-08-16T00:41:01+00:00August 12th, 2021|Categories: Electrical Services, Facility Management, HVAC, Mechanical Services|Tags: , |

Enterprise resource planning (ERP) software is incredibly powerful. It can support a business through almost every aspect of its operations from manufacturing and logistics through to forecasting and financing. In one fell swoop, a business can overcome the challenge of choosing different solutions to support every business function and have an integrated suite of applications [...]

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What is real time scheduling and why do you need it?

By |2021-06-17T06:56:08+00:00June 17th, 2021|Categories: Electrical Services, Facility Management, HVAC, Mechanical Services|Tags: , , |

As the name suggests, the term ‘real-time systems’ refers to systems that carry out tasks in real time – generally, tasks that are time-sensitive and need to be carried out with some degree of urgency. In simple terms, real-time tasks relate to either controlling certain events or reacting to them. Air traffic control, for example, [...]

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Field Service Software vs Spreadsheets?

By |2021-06-03T21:06:08+00:00June 3rd, 2021|Categories: Electrical Services, Facility Management, HVAC, Mechanical Services|Tags: , , |

Have you ever held on to a pair of running shoes much too long? They’re comfortable, they’re familiar and, besides, you’re just too busy to get along to the shoe shop and find yourself a new pair? But you know deep down that you really should. Shoe design improves all the time, your old shoes [...]

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7 Trends Reshaping the Future of FM

By |2021-05-28T07:24:05+00:00May 28th, 2021|Categories: Facility Management, Industry|Tags: , |

Of all the industries currently undergoing radical transformation, facility management has had to evolve quicker than most. As a profession it has morphed dramatically from concierge and janitor-based roles to an industry that requires highly technical skills and knowledge across a wide range of disciplines. The last few years have seen this expand exponentially, even [...]

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Five Strategies to Improve Customer Service and Engagement

By |2021-05-28T05:34:30+00:00May 12th, 2021|Categories: Electrical Services, Facility Management, HVAC, Mechanical Services|Tags: |

Contracts aside, customers can sever their relationship with you at any time and go elsewhere. Presumably they keep doing business with you because they want to, because you are giving them something different, something special, something reliable and something they can’t quite get anywhere else. But how do you ensure that this is what you [...]

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How field workers can be your best sales staff

By |2021-05-28T05:40:30+00:00March 23rd, 2021|Categories: Electrical Services, Facility Management, HVAC, Mechanical Services|Tags: , |

One of the most tried and tested truisms of life is that people like to do business with people they know – that’s why they’re called business relationships. The reassurance consumers feel from conducting transactions with people they know, trust and feel some personal connection with takes much of the uncertainty out of doing business. [...]

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