First-Time Fix Rates and Why They’re Important

By |2021-08-16T07:22:33+00:00August 16th, 2021|Categories: Electrical Services, Facility Management, HVAC, Mechanical Services|Tags: , , |

For companies relying on field service teams, there is a balancing act. How do you reduce costs and boost revenue while maintaining, or hopefully, improving customer service levels? The answer often comes down to one simple metric. How often does your field service team successfully complete a call to a client site the first time [...]