Achieving first-time fix requires field service teams to have access to the right information at the right time and for them to be equipped with the skills, tools and parts needed to solve the customer’s problem as quickly and effectively as possible. While that sounds easy, the reality is that a combination of factors makes [...]
For companies relying on field service teams, there is a balancing act. How do you reduce costs and boost revenue while maintaining, or hopefully, improving customer service levels? The answer often comes down to one simple metric. How often does your field service team successfully complete a call to a client site the first time [...]
For companies relying on field service teams, there is a balancing act. How do you reduce costs and boost revenue while maintaining, or hopefully, improving customer service levels? The answer often comes down to one simple metric. How often does your field service team successfully complete a call to a client site the first time [...]
