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How to achieve a first-time fix and what it means to your bottom line
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How to achieve a first-time fix and what it means to your bottom line
Electrical Services, Facility Management, HVAC, Mechanical Services

How to achieve a first-time fix and what it means to your bottom line

By Ben Hartman - National Sales Manager|2022-08-24T04:16:41+00:00August 24th, 2022|Categories: Electrical Services, Facility Management, HVAC, Mechanical Services|Tags: first time fix rates, Improve ROI|

Achieving first-time fix requires field service teams to have access to the right information at the right time and for them to be equipped with the skills, tools and parts needed to solve the customer’s problem as quickly and effectively as possible. While that sounds easy, the reality is that a combination of factors makes [...]

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First-Time Fix Rates and Why They’re Important
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First-Time Fix Rates and Why They’re Important
Electrical Services, Facility Management, HVAC, Mechanical Services

First-Time Fix Rates and Why They’re Important

By Steve Schultz - Operations Director|2021-08-16T07:22:33+00:00August 16th, 2021|Categories: Electrical Services, Facility Management, HVAC, Mechanical Services|Tags: first time fix rates, Improve ROI, Maintain Customer Service|

For companies relying on field service teams, there is a balancing act. How do you reduce costs and boost revenue while maintaining, or hopefully, improving customer service levels? The answer often comes down to one simple metric. How often does your field service team successfully complete a call to a client site the first time [...]

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