Industry

A Field Service Mobile App Can Revolutionise Your Business

By |2022-06-29T03:30:31+00:00June 29th, 2022|Categories: Electrical Services, Facility Management, HVAC, Mechanical Services|Tags: , |

Field service technicians need to access and capture huge amounts of information to successfully complete their work. From the moment a scheduler allocates the task, through to completing the job on site, everything from the site address to a job safety analysis through to the nature of the fault, what parts and tools are needed [...]

Increase field service productivity

By |2022-06-08T22:54:24+00:00June 8th, 2022|Categories: Electrical Services, Facility Management, HVAC, Mechanical Services|Tags: , , |

The keys to delivering the best possible field service outcomes is about dispatching the right person to the right place at the right time with the right tools, equipment and information to carry out their work. Those six things sit behind every measure of field service productivity. If any one of those is missing, the [...]

Review your scheduling strategy

By |2022-06-01T04:25:13+00:00June 1st, 2022|Categories: Electrical Services, Facility Management, HVAC, Mechanical Services|Tags: , , |

It’s time to review your scheduling strategy - Floods, drought, fires, the pandemic, - it all affects our business operations during these unpredictable, uncertain times. Even though the world, and certainly Australia, now purports to be in a ‘living with COVID’ phase, most businesses have been experiencing ongoing ramifications. And chief among these is the [...]

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Streamline workflows with Formbuilder

By |2022-05-18T22:21:08+00:00May 18th, 2022|Categories: Electrical Services, Facility Management, HVAC, Mechanical Services|Tags: , , |

Do you ever feel as if you or the rest of the workforce at your business keep on reinventing the wheel? This can be especially apparent if the organisation is one that experiences high churn rates or movement of staff between roles or locations. Processes and systems are put in place, evolve and become fit [...]

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Five key questions to ask when assessing the quality of your field service

By |2022-05-12T00:09:55+00:00May 12th, 2022|Categories: Electrical Services, Facility Management, HVAC, Mechanical Services, Uncategorized|Tags: , |

Success in field service management boils down to meeting five key objectives. You must have the right person at the right place at the right time equipped with the right tools, parts and correct information. When one of those elements is missing, the customer is likely to have a disappointing experience which costs everyone time [...]

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Mobility is not optional for field service technicians

By |2022-05-05T23:43:44+00:00May 5th, 2022|Categories: Electrical Services, Facility Management, HVAC, Mechanical Services|Tags: , |

Technician access to mobile technology is now an essential tool and its benefits extend through every stage of field service management. Field service teams need many things to deliver great service. They need skills, experience, and knowledge so they can solve problems when on site. They need the right tools and parts so they can [...]

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Device as a Service (DaaS): A Flexible Approach to Procure and Manage Field Service Mobility Hardware and Software

By |2022-03-25T02:54:44+00:00March 25th, 2022|Categories: Electrical Services, Facility Management, HVAC, Mechanical Services|Tags: , , |

Retriever Communications, the leader in service lifecycle management and mobility solutions, ​and Gamma Solutions, leaders in enterprise mobility equipment, announced a collaborative approach to shift the burden of supporting devices from your IT team to external specialists. Introducing Device as a Service. A Device as a Service (DaaS) solution covers the supply of devices and their management, [...]

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Integrating your field service solution and CRM delivers CX excellence

By |2022-03-08T22:38:53+00:00March 8th, 2022|Categories: Electrical Services, Facility Management, HVAC, Mechanical Services|Tags: , |

One of the great ironies of modern industry is that we have access to more data about customers than ever before but bringing it together to gain useful insights remains elusive. This is why a Customer Relationship Management (CRM) system is such a valuable tool. Having a single source of the truth for customer data [...]

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Blockchain Inventory Management

By |2022-03-01T23:46:02+00:00March 1st, 2022|Categories: Electrical Services, Facility Management, HVAC, Mechanical Services|Tags: , |

Whenever we hear the word ‘blockchain’ there’s an inevitable association with the world of cryptocurrencies. And that typically leads straight to thoughts of shady characters laundering money or financing activities that are outside the law. But the blockchain is a tool – and it’s a powerful one that has significant implications for how participants in [...]

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Field service trends for 2022

By |2022-02-23T03:46:37+00:00February 23rd, 2022|Categories: Electrical Services, Facility Management, HVAC, Mechanical Services|Tags: , , , , |

Field service technology has moved ahead in leaps and bounds. The shift from paper-based, manual systems is largely done which means electronic systems are well and truly entrenched as a normal operating procedure. But technology continues to evolve, giving rise to new opportunities to deliver better service, enhance the safety of field service technicians and [...]

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