Of all the industries currently undergoing radical transformation, facility management has had to evolve quicker than most. As a profession it has morphed dramatically from concierge and janitor-based roles to an industry that requires highly technical skills and knowledge across a wide range of disciplines. The last few years have seen this expand exponentially, even [...]
Contracts aside, customers can sever their relationship with you at any time and go elsewhere. Presumably they keep doing business with you because they want to, because you are giving them something different, something special, something reliable and something they can’t quite get anywhere else. But how do you ensure that this is what you [...]
One of the most tried and tested truisms of life is that people like to do business with people they know – that’s why they’re called business relationships. The reassurance consumers feel from conducting transactions with people they know, trust and feel some personal connection with takes much of the uncertainty out of doing business. [...]
Ensuring the safety of field service workers while they carry out their tasks is now more important than ever. The 2020 global pandemic has seen businesses of all shapes and sizes adopting new practices to ensure their working from home employees have everything they need to do their jobs remotely and safely. However, there is [...]
