There’s a lot more to effective asset management than knowing when you deployed a new piece of equipment and where it’s located. Knowing how well maintained that equipment is, its service status and whether it’s likely to need maintenance or if it’s reaching its end of life are all critical metrics that need to be [...]
Success in field service management boils down to meeting five key objectives. You must have the right person at the right place at the right time equipped with the right tools, parts and correct information. When one of those elements is missing, the customer is likely to have a disappointing experience which costs everyone time [...]
Who among us is organised and proactive enough to think, ‘Six months have gone by – it’s time for me to book in a dental check-up’? We all have so many concerns and responsibilities that we have to attend to every day that these regular but rare commitments are very difficult to keep top of [...]
Retriever Communications, the leader in service lifecycle management and mobility solutions, and Gamma Solutions, leaders in enterprise mobility equipment, announced a collaborative approach to shift the burden of supporting devices from your IT team to external specialists. Introducing Device as a Service. A Device as a Service (DaaS) solution covers the supply of devices and their management, [...]
Timing is everything We’ve all heard the joke about what’s the secret to great comedy… timing! But it’s not just when delivering a joke and its punchline that timing is important; it’s also a vital component of any preventative maintenance schedule. Implement a system where any maintenance is performed too often and you’re immediately wasting [...]
One of the great ironies of modern industry is that we have access to more data about customers than ever before but bringing it together to gain useful insights remains elusive. This is why a Customer Relationship Management (CRM) system is such a valuable tool. Having a single source of the truth for customer data [...]
Whenever we hear the word ‘blockchain’ there’s an inevitable association with the world of cryptocurrencies. And that typically leads straight to thoughts of shady characters laundering money or financing activities that are outside the law. But the blockchain is a tool – and it’s a powerful one that has significant implications for how participants in [...]
All businesses know that not being compliant can be costly and even, in a worst case scenario, downright dangerous. But governance of asset compliance requirements has traditionally been an arduous and labour-intensive task… A Non-negotiable Compliance is an intriguing word, isn’t it? In everyday usage it has a variety of meanings. It can even have [...]
When Bob Dylan wrote ‘the times they are-changin’ it’s doubtful that he was referring to field services industries. But it certainly is a fitting epithet for multiple industries – ranging from HVAC to mechanical to facilities management – that are all deep in the middle of an evolution from traditional services to outcome-based models. The [...]
Field service technology has moved ahead in leaps and bounds. The shift from paper-based, manual systems is largely done which means electronic systems are well and truly entrenched as a normal operating procedure. But technology continues to evolve, giving rise to new opportunities to deliver better service, enhance the safety of field service technicians and [...]
