AR Hardware not Ready for Primetime in Industrial Field Service, Study Finds

Study by University of Technology, Sydney, and Retriever Communications observed the maturity level of augmented reality software and headsets for industrial use.

SYDNEY – November 15, 2018 – Retriever Communications, a global provider of mobile automation solutions for enterprises in the industrial space, today announced the results of a study it commissioned with the University of Technology, Sydney (UTS) sharing deeper insight into the design of industrial-grade augmented reality (AR) software and hardware.

The goal of the study was to identify heuristics that will aid designers and developers in the creation of hands-free technologies for field services in the industrial space. The joint study revealed that AR hardware is not ready to be implemented widely into industrial workspaces due to the following deficiencies:

• Headsets cannot be worn in the field for long periods of time
• Headset battery life is limited
• Difficult to use outdoors due to the glare created on the screen from the sun

As AR technology continues to evolve, there is a strong potential in the use of augmented reality to make field technicians more effective in their work and supported in their capabilities. While the following guidelines, developed on the basis of the study, enable developers to build applications that have higher adoption rates, the study also revealed that further work is necessary to ensure effective use in practice.

The key results of this study are the seven design heuristics:

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Media contact
Irena Boostani / Brianna Bruinsma
LEWIS for Retriever Communications