Change. It may be as good as a rest, but for many people it can also bring uncertainty, confusion and apprehension. And this year has seen seismic change on a global scale – from the way we go about our everyday lives to the very fabric of the way organisations conduct their business. Is it [...]
There are many things that every business does and there are accepted ways of doing them. Creating invoices, receiving payments, managing inventory and handling payroll are all activities that companies do and are largely standardised. But there are also activities that businesses do that are unique to them. Software that supports those common activities is [...]
The last 18 months have been described as a big leveller, with organisations and individuals across the globe facing many of the same challenges. For the former, one of those challenges has been the question: how to engage and empower – and increase the productivity of your field staff when all they are out of [...]
Unhappy and disengaged staff can be a business’ worst nightmare. Any organisation that has had to deal with the fallout of a disgruntled staff member, or former staff member, badmouthing it on social media or in anonymous online workplace forums knows this only too well. It leads to a negative atmosphere internally and can also [...]
In February 2021 there was a press report about new rates for drivers working for a certain food delivery app. A significant bonus was now available, but to earn it a driver would have to make 70 deliveries a day. Even with a 10-hour shift, that’s seven deliveries an hour. Now managers of drivers actually [...]
Who among us is organised and proactive enough to think, ‘Six months have gone by – it’s time for me to book in a dental check-up’? We all have so many concerns and responsibilities that we have to attend to every day that these regular but rare commitments are very difficult to keep top of [...]
In the simplest of terms, return on investment (ROI) measures the return on an investment relative to the cost of that investment. It is a key performance indicator (KPI) businesses use to identify the profitability of an expenditure or investment made by the business. It also ensures a company is achieving the best business outcomes [...]
Chris Calamos, CEO Retriever Communications gives insight into the Five Critical KPIs for Field Service Success. Over the last year and throughout the pandemic, business leaders and staff managers everywhere have begun to understand what managers of field service workers have always known – the specific challenges of managing staff who aren’t working alongside you. [...]
By: Chris Calamos, CEO Retriever Communications Change. It may be as good as a rest, but for many people it can also bring uncertainty, confusion and apprehension. And this year has seen seismic change on a global scale - from the way we go about our everyday lives to the very fabric of the way [...]
While parts of the world are still struggling with rising numbers of cases in the 2020 COVID-19 pandemic, Australia has conducted a remarkably successful response to the challenge. That’s not to say that anyone is out of the woods yet and premature celebrations have already proven hazardous in many corners of the planet. But whether [...]
