Retriever has been delivering under a Software as a Service or “SaaS” since 2000. Our SaaS model is somewhat different than market standard, it is not a purchase software licenses and then pay for hosting, rather it includes everything. By everything we mean that a single monthly fee includes software licenses, software maintenance, hosting services 24 x 7and level 2 application help support. The benefits are easily apparent: payment is monthly so it is in synch with the benefits as they are achieved by your company, the service is supported by mobility experts ensuring quality, hours of support coverage and speed to market as no infrastructure set up is required. Field workers are often working outside of standard IT support hours. Our answer is a Cloud or Software as a Service “SaaS” offering. Our philosophy has always been that mobility apps in particular suit a cloud solution, since the data is “Operational” sensitive. Operation’s need substantive out of hour’s reliability and support. They need a complex support team as problems often spans software, device hardware, and communication networks. Retriever guarantees its service delivery and quality under a contracted Service Level Agreement with its customers. To ensure our capability we host our systems in world class sites with full systems redundancy. Internal IT can have too many demands on their attention, which results in delayed mobility projects slated for next year or worse. Retriever guarantees that cloud applications are always available on current technology at no additional charge. This has meant that our customers who deployed on Windows Mobile 5 four years ago, can today, run their application on Android or iOS at no additional charge. It is all part of a complete service. We are also sensitive to the requirement of some organizations to have their data NOT move outside of national boundaries, consequently, Retriever offers data hosting in 17 countries.

FAQs Archive - Retriever Communications

What happens when we purchase a Retriever product?

By Katy Carroll|2019-01-23T03:16:03+00:00January 23rd, 2019|

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What is SAAS?

By Katy Carroll|2019-01-23T02:51:08+00:00January 23rd, 2019|

Retriever has been delivering under a Software as a Service or “SaaS” since 2000. Our SaaS model is somewhat different than market standard, it is not a purchase software licenses and then pay for hosting, rather it includes everything. By everything we mean that a single monthly fee includes software licenses, software maintenance, hosting services 24 [...]

Can your apps work offline?

By Katy Carroll|2019-01-23T02:26:23+00:00November 27th, 2012|Categories: Technical|

Yes, Retriever apps support an occasionally connected environment. Retriever understands the critical need for field staff to be able to work outside network coverage without interruption. If a field worker loses coverage the Retriever solution will automatically re-establish a connection when available and sync the device without prompting from the user.

What devices do your apps work on?

By Katy Carroll|2019-01-23T02:35:34+00:00November 27th, 2012|Categories: Technical|

Retriever applications are available on Windows, iOS and Android mobile handhelds and tablets. Retriever also supports a mixed fleet allowing field workers to bring their own devices.

How do you integrate with SAP?

By Katy Carroll|2019-01-23T02:38:14+00:00November 27th, 2012|Categories: Support|

Retriever has integrated with various back office systems including SAP, integration occurs through Web Services or FTP.

Can you integrate with multiple back office systems?

By Katy Carroll|2019-01-23T02:38:58+00:00November 27th, 2012|Categories: Technical|

Yes, Retriever can integrate with any back office system as well as integrate with multiple back office systems using a single field application.

Do you sell software?

By Katy Carroll|2019-01-23T02:39:56+00:00November 27th, 2012|Categories: Pricing|

Yes, Retriever offers both SaaS and software licensing models.

What Support does Retriever offer?

By Katy Carroll|2019-01-23T02:47:36+00:00November 27th, 2012|Categories: Support|

At Retriever, we only do mobility and we have delivered support since 1999. By using our support services, you are guaranteed a qualified and experience person will provide your company assistance. In a market where mobile devices can be on many versions of Android, Windows or Apple’s iOS, where there are over 100 device variations in use [...]