Introducing Ben Hartman
We sit down with our newest member of the team, National Sales Manager, Ben Hartman. Ben fulfilled senior management roles at leading global companies across Europe, MEA and APAC regions. He is an experienced sales consultant specialising in field service and asset management solutions. Over the years, he has become a specialist in field service management, workforce management (including [...]
The technician of the future
So much science fiction from the 1960s, 70s and 80s has become science fact today. Shows such as Star Trek showed us wearable technology, mobile communications and virtual reality – all things that the technician of the future, or even today, can take advantage of. Underpinning almost every emerging field service technology is data. Over the coming years field [...]
How Asset Management Software Helps You Win New Business And Target Bigger Customers
There are many factors that contribute to improving return on investment, better customer service and increasing productivity. But near the top of that list is the ability to effectively manage the assets you have. Effective asset management software is a key element in ensuring you can win new business and target new customers. When you know what assets you [...]
Overcoming The Challenges Of Technology Adoption For Field Staff And Contractors
Change. It may be as good as a rest, but for many people it can also bring uncertainty, confusion and apprehension. And this year has seen seismic change on a global scale – from the way we go about our everyday lives to the very fabric of the way organisations conduct their business. Is it any wonder people in [...]
First-Time Fix Rates And Why They Are Important
For companies relying on field service teams, there is a balancing act. How do you reduce costs and boost revenue while maintaining, or hopefully, improving customer service levels? The answer often comes down to one simple metric. How often does your field service team successfully complete a call to a client site the first time they visit the site? [...]
Five ways Retriever improves safety in the HVAC sector
While all industries have their safety challenges, the HVAC sector can be exposed to particularly grave consequences if shortcuts are taken or maintenance and repairs aren’t carried out with all due diligence. Legionnaire’s disease is just one possible, potentially fatal, danger. But there are also a range of risks for the field service workers themselves – including risk of [...]