Increase field service productivity
The keys to delivering the best possible field service outcomes is about dispatching the right person to the right place at the right time with the right tools, equipment and information to carry out their work. Those six things sit behind every measure of field service productivity. If any one of those is missing, the chance of a successful [...]
Review your scheduling strategy
It’s time to review your scheduling strategy - Floods, drought, fires, the pandemic, - it all affects our business operations during these unpredictable, uncertain times. Even though the world, and certainly Australia, now purports to be in a ‘living with COVID’ phase, most businesses have been experiencing ongoing ramifications. And chief among these is the continual challenge of workers [...]
Predictive Maintenance – what the right data means for your asset performance
Businesses today create, collect and store more data than ever before. But the value of data isn’t from its existence. The value comes from what we do with it. Information analysts have a model for this. They discuss the difference between data, information, knowledge and wisdom or insight. For a business, data is a tool that allows them to [...]
Streamline workflows with Formbuilder
Do you ever feel as if you or the rest of the workforce at your business keep on reinventing the wheel? This can be especially apparent if the organisation is one that experiences high churn rates or movement of staff between roles or locations. Processes and systems are put in place, evolve and become fit for purpose, and then [...]
Five Metrics for Success in Asset Maintenance
There’s a lot more to effective asset management than knowing when you deployed a new piece of equipment and where it’s located. Knowing how well maintained that equipment is, its service status and whether it’s likely to need maintenance or if it’s reaching its end of life are all critical metrics that need to be measured, monitored and acted [...]
Five key questions to ask when assessing the quality of your field service
Success in field service management boils down to meeting five key objectives. You must have the right person at the right place at the right time equipped with the right tools, parts and correct information. When one of those elements is missing, the customer is likely to have a disappointing experience which costs everyone time and money. Streamlining field [...]