Retriever in the Press

Retriever in the Press2018-11-22T00:23:01+00:00

Digital forms can transform your field service operations

Don’t neglect forms – they are a key to great field service performance Technology is a powerful tool that can act as a force multiplier when it comes customer service, efficiency and operational effectiveness. But there’s one element, that can often be overlooked – a critical element that determines whether your technical solution is a success or creates more [...]

Scheduling automation and what it means to your bottom line

Finding it difficult to improve your bottom-line profit? You are not alone out there! The speed of transformation accelerated by Covid-19 global events has been unprecedented. Some organisations embraced it and fared well, but most organisations are struggling to keep up. Labour and skills shortages, supply chain issues, energy costs, all offset against customer expectations, and you have a [...]

By |September 13th, 2022|Categories: Electrical Services, Facility Management, HVAC, Mechanical Services|Tags: , , , |Comments Off on Scheduling automation and what it means to your bottom line

How to achieve a first-time fix and what it means to your bottom line

Achieving first-time fix requires field service teams to have access to the right information at the right time and for them to be equipped with the skills, tools and parts needed to solve the customer’s problem as quickly and effectively as possible. While that sounds easy, the reality is that a combination of factors makes that very challenging to [...]

By |August 24th, 2022|Categories: Electrical Services, Facility Management, HVAC, Mechanical Services|Tags: , |Comments Off on How to achieve a first-time fix and what it means to your bottom line

Why Outcome as a Service differentiates you from your competitors

Think about the coffee you purchased from a local café. You know that it’s made up of specific ingredients like coffee beans, water and milk. Then there’s the cup and lid and the barista’s expertise and time. Not to forget the expensive coffee machine. When you pay your money for the coffee you aren’t paying specifically for all those [...]

By |July 26th, 2022|Categories: Electrical Services, Facility Management, HVAC, Mechanical Services|Tags: , |Comments Off on Why Outcome as a Service differentiates you from your competitors

A Field Service Mobile App Can Revolutionise Your Business

Field service technicians need to access and capture huge amounts of information to successfully complete their work. From the moment a scheduler allocates the task, through to completing the job on site, everything from the site address to a job safety analysis through to the nature of the fault, what parts and tools are needed and reporting on what [...]

By |June 29th, 2022|Categories: Electrical Services, Facility Management, HVAC, Mechanical Services|Tags: , |Comments Off on A Field Service Mobile App Can Revolutionise Your Business

Increase field service productivity

The keys to delivering the best possible field service outcomes is about dispatching the right person to the right place at the right time with the right tools, equipment and information to carry out their work. Those six things sit behind every measure of field service productivity. If any one of those is missing, the chance of a successful [...]

By |June 8th, 2022|Categories: Electrical Services, Facility Management, HVAC, Mechanical Services|Tags: , , |Comments Off on Increase field service productivity
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