Transition to Outcome-Based Service with Asset Aviator
When Bob Dylan wrote ‘the times they are-changin’ it’s doubtful that he was referring to field services industries. But it certainly is a fitting epithet for multiple industries – ranging from HVAC to mechanical to facilities management – that are all deep in the middle of an evolution from traditional services to outcome-based models. The reactive or traditional break/fix [...]
Field service trends for 2022
Field service technology has moved ahead in leaps and bounds. The shift from paper-based, manual systems is largely done which means electronic systems are well and truly entrenched as a normal operating procedure. But technology continues to evolve, giving rise to new opportunities to deliver better service, enhance the safety of field service technicians and reduce costs. Augmented reality [...]
Work Order Management: Are bad business processes costing your business?
Work order management is a critical function that ensures problems are swiftly resolved by qualified people in a timely manner. At least that’s what happens when everything works smoothly. But when work order management breaks down it can cause significant problems that can affect equipment availability and your ability to meet customer needs. Garbage in, garbage out Having perfect [...]
How does your field management strategy stack up?
Your field management strategy is critical to your overall strategy. But how do you balance efficiencies with increasing customer expectations? And be more proactive in your approach? A great field management strategy brings together digital tools that enable service teams to arrive on site, understand what problems they are there to solve and to be equipped so they can [...]
2022 is the year of new opportunities
The last two years have been a roller coaster ride for businesses. Between seven-day lockdowns that lasted several weeks through to staff shortages caused by mandated isolation periods, it’s been challenging to keep track of changing rules and keeping businesses running. 2022 promises to be a little less chaotic, with lots of signs for optimism for businesses that are [...]
Understanding OEE is the key to maximising ROI
When you understand how to measure the performance of your assets, you can create strategies to improve their output and reduce your operational costs. One of the most important metrics asset owners and managers is Overall Equipment effectiveness (OEE). The OOE is closely correlated with the total cost of ownership of an asset. This is a critical metric that [...]