Work order management is a critical function that ensures problems are swiftly resolved by qualified people in a timely manner. At least that’s what happens when everything works smoothly. But when work order management breaks down it can cause significant problems that can affect equipment availability and your ability to meet customer needs. Garbage in, [...]
Your field management strategy is critical to your overall strategy. But how do you balance efficiencies with increasing customer expectations? And be more proactive in your approach? A great field management strategy brings together digital tools that enable service teams to arrive on site, understand what problems they are there to solve and to be [...]
The last two years have been a roller coaster ride for businesses. Between seven-day lockdowns that lasted several weeks through to staff shortages caused by mandated isolation periods, it’s been challenging to keep track of changing rules and keeping businesses running. 2022 promises to be a little less chaotic, with lots of signs for optimism [...]
When you understand how to measure the performance of your assets, you can create strategies to improve their output and reduce your operational costs. One of the most important metrics asset owners and managers is Overall Equipment effectiveness (OEE). The OOE is closely correlated with the total cost of ownership of an asset. This is [...]
In today’s competitive economic environment, productivity is a top priority for every organisation employing field service workers. Above all they need to be confident that staff members who are out of sight are still always performing at their optimum level. It’s been well documented that even 15 to 30 percent improvements in productivity can be [...]
When the famous management consultant Peter Drucker said “You can’t manage what you don’t measure” he omitted an important element. You need to know what to measure. It may seem obvious but, too often, businesses measure what’s easy rather than what’s valuable. Asset management software helps you identify what’s valuable in your business so you [...]
Field service management software (FSMS) offers a huge array of benefits. It ensures your field service teams have the right information at the right time so they can do their jobs as well as possible. A well implemented FSMS solution optimises workplace safety and regulatory compliance and helps you deliver the best possible customer service. [...]
It has long been established that the HVAC industry is a significant contributor to rising CO2 levels. CNBC reports such building operations account for 28 percent of global greenhouse gas emissions and, therefore, are a major cause of climate change. But as the temperatures become more extreme, people are relying more and more on the [...]
October 19th, 2021 Sydney, Australia – Retriever Communications, a global expert in field service management software is excited to announce the launch of Asset Aviator, an intuitive, streamlined cloud-based asset management software platform. Designed and developed in Australia, Asset Aviator will provide organisations with a fully integrated asset management and field service solution. Customers will [...]
We sit down with our newest member of the team, National Sales Manager, Ben Hartman. Ben fulfilled senior management roles at leading global companies across Europe, MEA and APAC regions. He is an experienced sales consultant specialising in field service and asset management solutions. Over the years, he has become a specialist in field service [...]
