Industry

How field workers can be your best sales staff

By |2021-05-28T05:40:30+00:00March 23rd, 2021|Categories: Electrical Services, Facility Management, HVAC, Mechanical Services|Tags: , |

One of the most tried and tested truisms of life is that people like to do business with people they know – that’s why they’re called business relationships. The reassurance consumers feel from conducting transactions with people they know, trust and feel some personal connection with takes much of the uncertainty out of doing business. [...]

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How to Measure ROI of Field Service Management Software

By |2021-05-28T05:40:47+00:00March 5th, 2021|Categories: Electrical Services, Facility Management, HVAC, Industry, Mechanical Services|Tags: , |

In the simplest of terms, return on investment (ROI) measures the return on an investment relative to the cost of that investment. It is a key performance indicator (KPI) businesses use to identify the profitability of an expenditure or investment made by the business. It also ensures a company is achieving the best business outcomes [...]

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Critical KPIs for Field Service

By |2021-05-28T05:41:02+00:00March 2nd, 2021|Categories: Electrical Services, Facility Management, HVAC, Industry, Mechanical Services|Tags: , |

Chris Calamos, CEO Retriever Communications gives insight into the Five Critical KPIs for Field Service Success. Over the last year and throughout the pandemic, business leaders and staff managers everywhere have begun to understand what managers of field service workers have always known – the specific challenges of managing staff who aren’t working alongside you. [...]

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Future of Maintenance vs Repairs – Part 2

By |2021-05-28T05:41:24+00:00February 24th, 2021|Categories: Electrical Services, Facility Management, HVAC, Mechanical Services|Tags: , |

Future of Maintenance vs Repairs - Part 2, our previous blog Part 1 discussed the advantages of preventative maintenance over reactive maintenance or repairs, the business proof of ‘a stitch in time saving time’. It’s important to bear in mind that for preventative maintenance, it’s necessary to consider the age of the equipment. If it [...]

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Maintenance Versus Repairs – Part 1

By |2021-05-28T05:41:34+00:00February 15th, 2021|Categories: Electrical Services, Industry, Mechanical Services|

What was that your grandmother told you? ‘A stitch in time saves nine’? ‘Make hay while the sun shines’? Perhaps it was that other old chestnut: ‘the early bird gets the worm when it comes to maintenance versus repairs’? The truth is, all three are tried and tested adages that emphasise the wisdom of not [...]

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Overcoming the challenges of technology adoption for field staff and contractors

By |2021-05-28T05:43:18+00:00November 26th, 2020|Categories: Electrical Services, Facility Management, HVAC, Industry, Mechanical Services|Tags: |

By: Chris Calamos, CEO Retriever Communications Change. It may be as good as a rest, but for many people it can also bring uncertainty, confusion and apprehension. And this year has seen seismic change on a global scale - from the way we go about our everyday lives to the very fabric of the way [...]

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Efficiency, system, economy!

By |2021-05-28T05:43:31+00:00November 26th, 2020|Categories: Electrical Services, Facility Management, HVAC, Mechanical Services, Uncategorized|Tags: |

While parts of the world are still struggling with rising numbers of cases in the 2020 COVID-19 pandemic, Australia has conducted a remarkably successful response to the challenge. That’s not to say that anyone is out of the woods yet and premature celebrations have already proven hazardous in many corners of the planet. But whether [...]

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Safety of field service workers

By |2021-05-28T05:43:53+00:00November 26th, 2020|Categories: Electrical Services, Facility Management, HVAC, Industry, Mechanical Services|Tags: |

Ensuring the safety of field service workers while they carry out their tasks is now more important than ever. The 2020 global pandemic has seen businesses of all shapes and sizes adopting new practices to ensure their working from home employees have everything they need to do their jobs remotely and safely. However, there is [...]

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