Five Strategies to Improve Customer Service and Engagement
Contracts aside, customers can sever their relationship with you at any time and go elsewhere. Presumably they keep doing business with you because they want to, because you are giving them something different, something special, something reliable and something they can’t quite get anywhere else. But how do you ensure that this is what you are offering? There are [...]
How to Measure the Effectiveness of Your Field Service Operations
In February 2021 there was a press report about new rates for drivers working for a certain food delivery app. A significant bonus was now available, but to earn it a driver would have to make 70 deliveries a day. Even with a 10-hour shift, that’s seven deliveries an hour. Now managers of drivers actually accomplishing this may consider [...]
Future Trends and Challenges of Asset Management
Who among us is organised and proactive enough to think, ‘Six months have gone by – it’s time for me to book in a dental check-up’? We all have so many concerns and responsibilities that we have to attend to every day that these regular but rare commitments are very difficult to keep top of mind. If we’re really, [...]
How field workers can be your best sales staff
One of the most tried and tested truisms of life is that people like to do business with people they know – that’s why they’re called business relationships. The reassurance consumers feel from conducting transactions with people they know, trust and feel some personal connection with takes much of the uncertainty out of doing business. It also has the [...]
How to Measure ROI of Field Service Management Software
In the simplest of terms, return on investment (ROI) measures the return on an investment relative to the cost of that investment. It is a key performance indicator (KPI) businesses use to identify the profitability of an expenditure or investment made by the business. It also ensures a company is achieving the best business outcomes from its available capital [...]
Critical KPIs for Field Service
Chris Calamos, CEO Retriever Communications gives insight into the Five Critical KPIs for Field Service Success. Over the last year and throughout the pandemic, business leaders and staff managers everywhere have begun to understand what managers of field service workers have always known – the specific challenges of managing staff who aren’t working alongside you. As the world embraced [...]