NAVIGATION

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Oct
25

Put the Manuals Where They Belong

Retriever Communications has updated its Barking mobile application to put the right manuals in the hands of field workers to improve the overall experience for technicians in the field.

Retriever has previously attached required documents for a work order, like map extracts or previous site reports, but this new function allows a technician to request reference documentation and manuals dynamically from the field…..all within a single workflow of the application.

Today technicians in the field need to access relevant documentation for services and repairs in a timely manner, but often find themselves with zero internet connectivity to access what they need. Lack of access to relevant information can stall the repair process and negatively impact the customer. It also presents a problem given organizations maintain and store documents and manuals on sites like SharePoint and Google Drive and don’t want to maintain these documents in two places.

Retriever added a Technician Manuals feature to its Barking solution that includes:

Rapid distribution of updated technical product and safety documents: Documents are updated regularly on organizations’ existing intranet sites, but once technicians are in the field, it is harder to access these materials. With this feature, documents are automatically and efficiently replicated…. READ MORE

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Feb
08

7 steps to prevent Shadow IT

Preventing Shadow IT often comes down to improving awareness. Nic Grange provides 1 of 7 steps to prevent Shadow IT.

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Feb
02

The More Things Change, the More They Stay the Same! Reflection on Field Mobility in Utilities over the past 20 years

Mary Brittain-White reflects on Field Mobility and answers the question: how has twenty years changed the landscape in Utilities with their use of Field Service Automation?

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Jan
24

Misconceptions About Developing Mobile Applications for Enterprise

“We can make it just like the Facebook app.” One of 8 misconceptions when it comes to developing mobile applications for Enterprise written by Nic Grange.

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Oct
06

How to Use Context to Improve Productivity

Consider whether the end-users of your app will understand what the data they are entering will be used for. A recent heuristics study on usability of industrial mobile applications showed how vital context is in getting users to enter the relevant and correct amount of information.

Nic Grange writes about the importance of context and provides some tips for getting it write when it comes to the end-user experience.

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