So much science fiction from the 1960s, 70s and 80s has become science fact today. Shows such as Star Trek showed us wearable technology, mobile communications and virtual reality – all things that the technician of the future, or even today, can take advantage of. Underpinning almost every emerging field service technology is data. Over [...]
There are many factors that contribute to improving return on investment, better customer service and increasing productivity. But near the top of that list is the ability to effectively manage the assets you have. Effective asset management software is a key element in ensuring you can win new business and target new customers. When you [...]
Change. It may be as good as a rest, but for many people it can also bring uncertainty, confusion and apprehension. And this year has seen seismic change on a global scale – from the way we go about our everyday lives to the very fabric of the way organisations conduct their business. Is it [...]
For companies relying on field service teams, there is a balancing act. How do you reduce costs and boost revenue while maintaining, or hopefully, improving customer service levels? The answer often comes down to one simple metric. How often does your field service team successfully complete a call to a client site the first time [...]
While all industries have their safety challenges, the HVAC sector can be exposed to particularly grave consequences if shortcuts are taken or maintenance and repairs aren’t carried out with all due diligence. Legionnaire’s disease is just one possible, potentially fatal, danger. But there are also a range of risks for the field service workers themselves [...]
There are many things that every business does and there are accepted ways of doing them. Creating invoices, receiving payments, managing inventory and handling payroll are all activities that companies do and are largely standardised. But there are also activities that businesses do that are unique to them. Software that supports those common activities is [...]
Workplace accidents and on-the-job injuries cost businesses and the economy significantly. Data compiled by Safe Work Australia shows that the number of serious claims for workplace accidents has declined from over 133,000 in 2000 to about 113,000 in 2019 which is the most recent data. While that reduction is good news, workplace accidents are still a [...]
For companies relying on field service teams, there is a balancing act. How do you reduce costs and boost revenue while maintaining, or hopefully, improving customer service levels? The answer often comes down to one simple metric. How often does your field service team successfully complete a call to a client site the first time [...]
Enterprise resource planning (ERP) software is incredibly powerful. It can support a business through almost every aspect of its operations from manufacturing and logistics through to forecasting and financing. In one fell swoop, a business can overcome the challenge of choosing different solutions to support every business function and have an integrated suite of applications [...]
Apps versus browsers: why an app-based approach is best for field service workers. ‘Is there an app for that?’ is probably one of the most asked questions of the 21st century. Whether it’s booking a holiday, buying or renting a car, or checking on a child’s school report, almost every activity we carry out can [...]
